Machine malfunctions are rare, and we would like to extend our apologies to Ms.

Bookman, we offered to pay her the correct amount that was shown on the printed ticket. “After explaining the circumstances to Ms. “Upon being notified of the situation, casino personnel were able to determine that the figure displayed on the penny slot was the result of an obvious malfunction – a fact later confirmed by the New York State Gaming Commission,” a spokesperson for Resorts World told CNN. They said in a statement that she was only supposed to win $2.25.Īll machines at the casino are plastered with a sign stating that “malfunctions void all pays and plays,” therefore, the commission was protected by law to only pay her what she actually won.īut the casino did offer her a gift for the trouble: a complimentary steak dinner. As she walked away, she said she overheard an employee saying that she “didn’t win nothing.”Ĭomes to find out the New York State Gaming Commission said the slots machine Bookman played to earn her winnings malfunctioned.

The win was the largest slot machine jackpot in US history, according to UNILAD.Īfter heading to the cashier’s point to claim her winnings, Bookman was told to return to the casino the next day. Katrina Bookman was playing the slots when she won $42 million at the Resorts World Casino. A New York woman’s life changed (briefly) after she hit the jackpot at a Jamaica, Queens casino, but her dream soon turned to reality after what unfolded next.

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